About this app

A company has your money and you want it back. Recoup turns that into a letter you can actually send. Answer a few plain questions about what happened. Recoup writes a clear, specific complaint letter from your answers, then shows you exactly who to send it to and what to ask for. PICK WHAT HAPPENED - Charged twice: the same payment left your account more than once - Subscription won't cancel: you cancelled, the charges kept coming - Flight disrupted (EU): a long delay or cancellation on a European flight - Flight cancelled (US): a US flight cancelled or significantly changed - Order never arrived: nothing came, or what came was wrong or broken - Surprise fee: a charge you never agreed to, or a price that changed - Something else: describe it in your own words and Recoup writes the letter around it A LETTER IN YOUR WORDS Recoup asks one question at a time, so you are never staring at a blank page. What comes out is built from what you actually said, not a stock template with your name pasted into it. You read the finished letter, edit anything you want, and send it yourself. Nothing goes anywhere without you. WRITE IN THE RIGHT LANGUAGE The language you read an app in and the language you write to a support desk in are two different things. Recoup asks which one the letter should go out in and remembers your answer for next time. Letters can be written in English, Turkish, German, Spanish, or French. DON'T LOSE TRACK OF IT Most people send one complaint and then forget it exists. Recoup keeps every claim in one place: when you sent it, what the company said back, whether it is still waiting, ready to escalate, or settled. You will not have to wonder whether you ever followed up. KNOW WHEN TO CHASE Every claim gets a check-back date. If the company has gone quiet, Recoup reminds you, and tells you what escalating actually looks like for that kind of claim. YOURS, AND PRIVATE Sign in with Apple or Google. Sensitive data is encrypted on your device, and there is no third-party tracking. You can delete your account and everything in it at any time. Want to look around first? Start a demo session and walk through a complete claim without signing in or entering anything. PLEASE NOTE Recoup provides educational information and letter templates only. It is not a law firm and does not give legal advice. Always read the letter and make sure it fits your situation. If you have questions about your rights or how to proceed, talk to a lawyer. Terms of Use (EULA): https://www.apple.com/legal/internet-services/itunes/dev/stdeula/